# Nolien AI integration Start with customer questions, then connect authorised email and stock workflows as you grow. ## Start with your needs. Build on what works. The task, data sensitivity and existing systems decide the package, not company size. We start with a one-task pilot. ## Scope - **Knowledge and permission plan**: Agree the documents, user access and responsibility for keeping sources current. - **Source-backed answer workflow**: Select a suitable model provider and retrieval approach for the task, and design source references. - **Evaluation and usage limits**: Check answer accuracy, source alignment, latency and cost with example questions; set usage and budget limits. ## From an assistant to your business workflow. Three starting points, each beginning with a small pilot. ### Nolien AI Assistant Answers customer questions and cites its sources. - Services and common questions - Booking and order requests - Handoff to your team when needed Question → Catalogue → Answer Define the audience and data access together. Email, stock and task-system connections are scoped under Operations. ### Nolien AI Operations Collects incoming work and prepares the draft. - Requests created from email - Stock checks in a linked record - Quote drafts, sent after your approval Email → Work item → Approval The first pilot is read-only. Sending messages and changing records require separate human approval. ### Nolien AI Enterprise A model and environment that fit your work. - Your own server or a private cloud - Role-based access and audit log - Model choice and quality evaluation Company data → Private model → Internal app Options such as Mac Studio, DGX Spark or H100-based servers are assessed against your real workload. ### Pricing Initial setup + monthly support + a usage allowance. Integration, model and infrastructure costs are itemised. ### Where it runs A quick start through an API; your devices or a private cloud when needed. Fit is tested in the pilot. ## Conversation to team handoff Illustrative demo: a customer requests five units, asks about company invoicing and splits delivery between two cities. The assistant clarifies missing information, prepares a request summary and shows a draft for human review. No live order, invoice or shipment is created. Integrations are scoped per business. ## An AI system tailored to you. With the right approach. Understand the task first, then choose the level of customisation. - **Connect your knowledge**: Answers grounded in your services and authorised documents. - **Adapt the way it works**: Good examples, brand language and approval rules. - **Fine-tune if it adds value**: Task-specific tuning with authorised examples, measured in a small pilot first. Connecting knowledge is different from training a model. Fine-tuning is a separate service involving dataset preparation, evaluation, training and maintenance. Agree the model, sources, permissions and usage allowance. Sending email, confirming orders and changing stock need separate approval. ## Questions ### Are you training your own model? Nolien AI is an assistant and integration offering. Existing model APIs can be combined with retrieval of authorised company information at answer time. That is different from training a foundation model. ### Can a model be trained specifically for our company? Task-specific fine-tuning can be assessed with a suitable model, high-quality authorised examples and a clear task. First try source-grounded answers and adaptation through good examples. If training is justified, dataset preparation, a small pilot and before/after evaluation are scoped separately. ### Will AI send customer quotes on its own? Not in the initial scope. It may prepare drafts; pricing, sending and consequential external actions remain under human control. ### How is company data handled? Data flows, provider terms, access roles and retention are agreed before the pilot. Only suitable authorised content is used; unverified provider or infrastructure security claims are not made. ### Can the Assistant help our staff too? Yes. The Assistant can answer questions from authorised business information for customers or staff. Operations adds connections such as email, stock and task tracking. Enterprise addresses infrastructure, access management and data-control requirements. [Discuss an AI pilot](https://nolienlabs.com/en/#iletisim) [Contact](https://nolienlabs.com/en/#iletisim)